|
|
Review 10/10/2010
|
|
I have been a customer for 5 years now. My account was taken over by an unauthorized party twice. My compromise was due to some malicious software on my computer designed to key log my username(email) and my password.
The majority of the people complaining about poor customer service, and how they are continuously hacked because of the merge of Battle.net, are wrong.
Before the merge, you were stuck with only one user name. You could not change this name. If you were hacked prior to the Battle.net merge, the hackers forever knew your login information.
Now when a player is hacked that player can easily change that login information, AFTER securing their account. After securing the account, Blizzard will go out of their way to restore the account, when they verify the player was honestly hacked.
Some players have tried to take advantage of this system designed to help the unlucky that are hacked. They will sell their equipment, send the gold off to another account, are give it to friends, in an attempt to deceive Blizzard and have them restore their self mutilated account. Blizzard has very extensive logs. It would be silly not to think that they could not view the IP address the player logged in from, view ALL activity done by the IP address.
These are the common ways a customers information is taken from a player.
Malicious Software- A key logger. Designed to run on your system and record ALL keystrokes. Most times this software will not activate until you start up World of Warcraft. The best way to scan for this software is using a popular scanner called MalwareBytes. Do not scan until you have started the game, and typed in gibberish into the login and password area. Do a full scan, not a quick one.
Phishing- These are emails that are either randomly sent to addresses or sent to known emails that are affiliated with World of Warcraft, designed to make you think you need to give your information away.
Not sure if your login information is known to the internet? Google your email address. If it even pops up once... anywhere, hackers know your address. The best solution is to create a brand new email that you use ONLY for battle.net.
The other way players receive spam is just from a random generator. This thing just sends spam out to anyone. This has caused many people that have NEVER had Blizzard Product to receive spam trying to get them to give away account info they NEVER had in the first place. Its not Blizzard doing this, the emails are coming from people that make money on stealing information.
The best way to combat this is not to create an email thats easily guessed... Like WoWlover@whatever.net. Make it complex. LoveroftheW1987oW@whaterver.net would make it extremely difficult for a random generator.
In the end, what I know, and what I pay for goes miles beyond what I originally signed up for. They have improved the security of the players account. They restore a players account after a verification they were compromised (when many other MMO's do not). And they are constantly updating the game.
This is a great company. I love them for what they have brought into my life and hope that they will continue the legacy many years on down the road. Just maybe when I have grandchildren of my own, they to will share the love.
|
|
|
|
|
|
|
|