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Review 2/24/2011
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On 1/24/11, I placed an order from the California Computer Center (CCC) website for an Acer PC whose manufacturing had, in truth, been long since been discontinued. CCC sent me a purchase invoice, billed my Discover Card for it, never shipped it, & never contacted me about it's availability issue beyond an order confirmation invoice. When I attempted to contact CCC, all phone lines & email addresses rejected all customer communications, except for the "Sales Dept" line. On 2/7/11, I spoke with a CCC Sales Dept. representative & requested a refund for my purchase. However, by 2/11/11 no refund was issued & my order status at CCC's website still reflected a "Pending" order, & not "Canceled", despite my cancellation request.
CCC's Sales representative offered to substitute another PC model for the one I ordered at the same price, as an even exchange at no additional charge to me, instead a refund. I accepted this offer, & comparable model #VX488G-UQ8400W was OKed as a substitute by sales clerk "Nick" on 2/11/11. "Nick" said it would ship Monday 2/14/11, & arrive at my door Wednesday 2/23/11. After receiving no order #, tracking number, or confirmation of shipment for this substitution from CCC, I wrote "Nick" 2/15/11 to request them. On 2/17/11, one week after our initial agreement, "Nick" emailed me to renege on the even exchange agreement we had reached together by telephone on 2/11/11 - & asked me for $50 more, in order to complete the transaction. Because CCC broke our agreement a second time, & has been giving me the run-around for weeks, & I said No. On that date of 2/17/11 I requested a refund of my money from "Nick" - & as of this date CCC still has not refunded my money, all of my attempts at communication have been ignored, & I have heard nothing more from CCC. At this time, however, I am still making payments to Discover Card for a PC I have never received.
As a result, I am now forced to wait until 3/5/11 when I can file a dispute for my 1/24/11 transaction with CCC at Discover Card, to finally get my money back...so that I can use funds to purchase a PC from a reputable dealer who will actually maintain sales agreements & ship me the merchandise I purchase.
As a side note... According online reviews on this site & elsewhere, CCC has developed a growing reputation for following this same pattern with other customers. Customers purchase a high priced item that CCC is not in possession of at the time, followed by extensive waiting periods, circular communications, & empty promises, during which time the customer's credit card capital is tied up in the transaction & used by CCC, while no merchandise is ever received, after which customers can only get a refund by way of a credit card fraud dispute process. By the time a customer disputes their charge & obtains a refund, CCC has already lured several more unsuspecting buyers into similar unfulfilled transactions, & so the process continues.
As a further side note... Beginning 2/15/11, around $1500 worth of mysterious charges for high priced computer equipment was fraudulently purchased directly from PC manufacturers with my Discover card, by an unknown source. When I spoke with Discover Card's financial security & fraud investigation department, they thought it was all too coincidental that my problematic dealings with CCC occurred at the same exact time as this particular variety of identity theft. Discover Card asked me if I thought I knew who the source of this fraud might be, & I asked them to look into CCC, who is by its definition running a "Ponzi scheme", when investigating the source of the theft.
SCORE: Zero (O) Stars
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