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Review 2/17/2010
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DROPPED MY COMPUTER OFF 12/30/09. ON 1/3/10 I WAS TOLD I NEEDED NEW HARD DRIVES. ON JAN 4TH 2010 I APPROVED WORKED. I WAS TOLD COMPUTER WOULD BE READY THAT THURSDAY (7TH), ON THE 8TH I WAS TOLD TUES/WEDS OF THE NEXT WEEK IT WAS CLEAR DA COMPUTER HAD PERMISSION TO PERFORM REPAIRS SEVERAL TIMES, BUT WHEN I SPOKE TO OWNER DANNY ON JAN 28TH, THE COMPUTER HAD NOT BEEN WORKED ON. DANNY SAID HE WAS WAITING ON ME!?!?!??!?
DANNY TOOK NO RESPONSIBILITY FOR THE DELAY IN MY COMPUTER. HE STATED HE COULD NOT TURN BACK TIME AND CORRECT THIS.... LEAVING ME THINKING "TIME IS MONEY AND DA COMPUTER HAS COST ME A CLIENT!!!!!!!!
ORIGINALLY I THOUGHT DANNY'S $50 DISCOUNT WAS A NICE OFFER, BUT I DIDN'T THINK IT MEANT DA COMPUTERS COULD BLOW ME OFF UNTIL IT WAS CONVENIENT FOR THEM... THEY KNEW MY COMPUTER IS MY BUSINESS.
DA COMPUTER EITHER HAS THE WORST CUSTOMER SERVICE, OR IT'S A CONSPIRACY TO KEEP ME FROM MY COMPUTER. IT MAKES ABSOLUTELY NO SENSE THAT MY PHONE CALLS WHERE NOT RETURNED AND WHY IT TOOK 30 DAYS TO FIX. NO SENSE! NO SENSE AT ALL!!!!!!!!!!!!!!!!!
2ND COMPLAINT - AFTER RECEIVING COMPUTER THIS HAPPENED
This complaint is on repair only... customer service complaint submitted last week. Danny owner stated that my computer was returned to me 'PERFECT'.
My computer operating systems were not installed correctly. I just spent a week working with Microsoft, Apple, Adobe, customer support ($100 in service plus 40hours trying to solve conflicts)... only to discovery when DA computers reinstalled my mac os, THEY FAILED TO PERFORM 10 CRUCIAL UPDATES BEFORE INSTALLING WINDOWS OS. MY COMPUTER WAS NOT RUNNING PERFECTLY!!!! I HAVE LOST ALOT OF TIME AND MONEY DUE TO DA COMPUTERS. I DID NOT FEEL COMFORTABLE RETURNING TO DA COMPUTERS TO FIX THEIR MISTAKES AFTER DANNY'S UNTRUE STATEMENTS MADE ON PREVIOUS COMPLAINT. DANNY'S REMARKS LEAVE ME TO BELIEVE HE IS A LIAR, OR DELUSIONAL. I HAVE RECEIPTS, PHONE LOGS, WITNESSES TO COLLABORIATE MY VERSION THAT DA COMPUTERS HAD MY COMPUTER AND APPROVAL ON JAN.4, NOT THE 28TH. HE IS SO FAR OFF, I DON'T GET IT!
SUNDAY, I just spent the day uninstalling and reinstalling all my programs.... a days worth.... but hey it works now!
DA Computers DID NOT RETURN MY SYSTEM PERFECTLY! HOW COULD YOU FORGET UPDATES, UNLESS YOU ARE DELIBERATELY TRYING TO MESS WITH ME OR YOU DON'T CARE ABOUT YOUR CRAFT!
DANNY SAID MY COMPUTER WAS RETURNED 'PERFECTLY'... YEAH, IF YOU WANT TO SCREW ME.... WHICH DA COMPUTERS DID!
PHONE LOG OF CALLS TO DA COMPUTER
12/31/09, 1/3/10, 1/4/10, 1/10/10, 1/13/10/ 1/28/10, 1/29/10, 1/30/10 - MULTIPLE CALLS ON DAYS = 10 CALLS TOTAL - MY PHONE BILL IS PROOF! PLUS WITNESSES 1/4/10 OF CONVERSATION TOOK PLACE W/ APPROVAL TO REPAIR COMPUTER, AND GIVEN AN ESTIMATED 3 DAY TURNAROUND.
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