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Review 4/13/2011
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I have not had service still. I have called and called and called. I have gotten nothing but the run around. I have the wrong modem. Not true. My modem worked last month. I have a modem from you. Not true. I have no service in my area for DSL Extreme to give me service. I have no internet and not had it for one month and no one can help me. Was told last night to get phone service and them maybe the internet will work. I was assured by Sales guy Jeff that I did not have to do anything. I do NOT have phone service, I cancelled that after twenty years on the day I placed my order after being assured by Jeff that this would not be an issue and you would tap into my line. Called on 4/10 spoke to Sales and then Technical support said the service would be on and that I was on. I am not Online. Was told on 4/11 that there would be a ticket issued regarding no service. Was told on 4/12 four different calls and departments by four different people (and one responding in the background) that I would have a ticket issued referring to my lack of service. was told on many different calls and through various departments that my location was not serviceable by DSL Extereme and had to Purchase a land-line. That was the whole point, to dispose of the land-line. Have called 4 times already today 4/14 and get the constant run around. No one has my records correct, cannot locate initial sales guy who assured me this was smooth sailing (Jeff) and I am cancelling. DSL Extreme kept me dangling with phone calls and emails stating the service was starting for two weeks. Then they stopped and i calling every day since the supposed turn on date and no one Can get the story straight. All charges must be reversed or a credit issued to me. This is awful service and signing me onto the DSL Extreme services when you are unable to provide in my area and attempting to lock me into an false service is unacceptable.
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