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Empire Nissan is NOT "Committed To Customer Satisfaction"
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I had an electronics issue that took almost three months to resolve. What I found most frustrating was the "pass the buck" mentality that prevailed in trying to solve the problem. The Service Advisor DID NOT follow through in a timely, professional manner to resolve my problem. Numerous phone calls were made trying to find out when the new part would come in. Since the Service Advisor, FAILED to inform me that the part was in I took the time to stop in and see the Customer Relations Manager. She discovered the Service Advisor had "dropped the ball" by calling the Parts Manager who confirmed the part was already in. Then the buck was passed on to the Service Manager who said call me to schedule an appointment when ready (which I did) and "Ask for me" when you come in. Of course, I came in for the appointment (almost 3 months later) and the Service Manager was NOT AVAILABLE and I was passed off to the Asst. Service Manager who then passed me off to the same Service Advisor who started this whole vicious cycle. Was the problem resolved: yes. In a timely, professional manner: NO? This is a dealership with too many chiefs and not enough worker bees empowered to solve problems professionally. Everywhere at this dealership one sees the phrase "Committed To Customer Satisfaction" and "Owner First Award of Excellence" plaques. You did not satisfy this customer! The time spent to resolve this issue was inordinate and the frustration excruciating. This is my first time purchasing a Nissan product and would not be inclined to recommend this product after this three ring circus. I have never been treated like this at Honda or Toyota.
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