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Review 3/15/2010
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I am furious. My complaints are against Advance Cleanse and Acai Berry Pure for unauthorized debits from my banking account, overcharge of postage, and failure to comply with their own Terms and Conditions. I have attempted to resolve these matters several times but have been declined. On 1/15/10 I attempted to purchase a 30 day free trial of Advance Cleanse and a 30 day free trial of Acai Berry Pure via the website. Not once did I receive a “Check Out Page.” In fact, the site said our website is not able to process your order, please try again later. Problem 1. OVER CHARGE OF POSTAGE I called to inform them of the 5 postage charges and requested my order be cancelled. The agent said it would be taken care of and that I was no longer subscribed.. Problem 2. CHARGED FOR UNAUTHORIZED PURCHASES WHICH WERE CANCELLED ON THE SAME DATE OF THE ATTEMPTED ORDERS. On 1/29/10 my bank showed 2 withdrawals of $149.95 and 2 withdrawals of 54.95 by this company. I again called and spoke with #R068 whom confirmed my cancellation. She also said that I needed to contact the Refund Department at support@productsupport123.com in order for the refunds to be handled. This was information that was not given to me on my first call on 1/15/10. I then called #CSR087. She confirmed the Cleanse order was cancelled but that the agent from 1/15/10 left no notes concerning my call. She said she was unable to identify the man but gave me a cancellation # dated on the 15th. I then emailed the refund dept. Problem 3. FAILURE TO COMPLY WITH THIER OWN TERMS AND CONDITIONS.. MY COMMENTS IN PARENTHESIS..1. When you enroll…on the order checkout page (NEVER RECEIVED.)2. We refund all cases …unauthorized transactions (THEIR STAND IS TO DENY REFUND.)3.If you cancel before the end of the fourteen 14 day trial period, you will not be charged the one time Membership Fee. (I WAS CHARGED 2 FEES OF $169.95, 2 FEES OF 54.95 AND CANCELLED ON DAY 1.This company withdrew the monies I had to live on which caused me to borrow money from a friend in order to make it through the rest of the month until my next disability check came in. I am still waiting for for a reconciliation.
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