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Business's response - by Chris D.on 7/6/2015
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Shannon, In reference to your concerns. All of our products are tested and approved by a quality assurance team before they are shipped out. We have improved our customer service by adding LIVE CHAT effective 4/1/2015. Unfortunately 99% of the time when a customer states what you are they improperly hooked up the unit short circuited something. I can not see your particular order because you did not post your name or order #. If you would like to reach out to us at etd.customerservice@gmail.com we would be more than glad to look at it for you. Thank you, Chris
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