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Scammers!
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Same experience as others. Capital Supply called and pretended to be our normal supply of toner. As I am new I went ahead and ordered with them when they stated that this was the last of their supply and was marked down. I later got a call from what I assume now was IDCSERVCO confirming the order. I should have stopped it then as this person actually sounded as if they doubted the validity of their own order. When I received the toner and went to pay the invoice I realized this vendor was not in our system. I went to check the average internet price against the $350 invoice I had. The average price was $125.
When I called to return the product I got an answering machine. Later "Alice" returned my call and was very rude. It was not a pleasant experience.
Do not deal with these people.
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Business's response - by IDCSERVCOon 12/4/2012
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Dear Zachary,
I am glad that you contacted IDCSERVCO regarding the order you received, apparently assigned by Capital Supply Center, but I regret that it was not a pleasant experience for you. Your review does not state if our representative handled the return for you and I want to be sure that the situation was resolved. Please feel free to contact me if you wish, and I will check on it for you.
Sincerely,
Jim Snodgrass
Account Services Manager
IDCSERVCO
3962 Landmark Street
P.O. Box 1925
Culver City, CA 90232-1925
PH: 800-446-9835, ext. 580
FX: 800-335-3962
jsnodgrass@idcservco.com
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