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Review 10/16/2011
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WARNING TO THE PUBLIC! FRAUD! BEWARE OF THIS COMPANY! DO NOT USE THEM!
RIP OFF!!
BETTER BUSINESS BUREAU COMPLAINT
I order a credit card terminal from Integrated Card Service. I completed an online application and received one phone call from an account manager \\\"Leonard\\\". I was told that my credit card machine should arrive before my scheduled event (9/24/2011) but we were cutting it close since my event was less than 10 days away. I was told I would be charged $25 a month for monthly rental of the machine. I was told that all I needed was a power outlet to plug in the machine and once the machine was plugged in I could call them for further assistance. I explained that I would not be able to plug the machine in for use until the day of my event, and it was in a location I could not access before my event. He told me there would also be installation instructions in the box once I received the machine. I received the machine two days before my event. I read the installation instructions, in which I immediately saw that I needed a power outlet AS WELL as a telephone outlet. Worried about if at location of my event (art show) I would have access to a telephone outlet. I called Integrated Card Services at that time and got an \\\"After hours\\\" recording that instructed me to call during business hours. I called back the next day and was transferred to the installation department and was disconnected. I was very busy planning for my event so I thought I could just wait until the day of my event. The day of the event, I was setting the machine up and plugged it in, but had trouble finding a telephone outlet in reach to access my machine. I then called the company as instructed once the machine was plugged in, and again got the \\\"After HOurs\\\" recording. I gave up and did not use the machine AT ALL for the event. A couple of days later I called and spoke to Leonard and explained to him all the problems I had. He became arumentative and I told him I just wanted to return the machine. He told me if I returned it there would be a $300 cancellation fee. I told him that He NEVER told me such a thing when I was signing up. He said there was some kind of fine print online that stated this. I asked to speak to someone above him, he said there was no one above him I could speak to. I asked him how could I write a complaint. He refused to give me any information to do that as well. He also refused to tell me how to return the machine! Do I have rights. This company is very deceitful, and to try and charge me for something I never used, becuase of their poor service and instructions is crazy. I need help as this company has all my bank account information as the made me provide when signing up. I have never signed up for anything like this online and I thought this was a legitimate company and felt safe to do so.
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