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Review 2/4/2011
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I bumped with this company ICS,while searching online,what will be the best company to help me set up a merchant account. That was sunday afternoon,when I fill out an application online with ICS (like an inquiry). One week later a got a phone call to an agent name Leonard Williamson, he explained to me that their company has the lowest percentage rate and service fee can offer. Which was $9.95 service fee a month plus , the 1.95% percentage rate that they'll going to take out from my gross sale. Which is really a nice offer. I keep repeating on him if there's any other hidden charges aside of the fees that he is telling me. HE SAID NO MORE HIDDEN FEES! I explained to him that I'm going to used this machine outside US. And he told me that's ok as long as you have a US base phone , which I got one. I accpet their offer.Since It was clear enough that no annual fees,no cancellation fees too, if I decided to cancel my account. 2 weeks after, I received the welcome packet includes: Welcome letter,yellow paper from PCI,decals,software,Quick reference guide and imprinter plate.
Month of September my staff tried to used the machine many times but it was not working,so I decided to call my agent if I can cancel my account since it was not working,he said I'm gonna get charge for cancellation,I let him remembered that he told me no cancellation fees,and he denied it. We came up to another solution that I will comply my PCi certification and be with them until January 14,2011 and they'll charge me only $25.00 flat from October,November,December and january 14,2011. And then I can cancel it after january 14,2011. I was shocked when I openned my online banking that I got chagres of 49.95 for month of October,103.95 for the month December 3 which is for month of november 2010. As soon as I've noticed the charges I called my bank and let them block the MTOT DISC (ICS) charges which is more than what I expected. January 19,2011 I sent the credit card machine with cancellation letter, but never heard from them. Yesterday Feb. 04,2011 I received a letter from Ipayment stating that I owe them $119.95 including 25.00 monthly fees and now they brought it to collection department of ipayment. I called the customer service and explained to her the situation, she told me the only person who can waived the fees will be my former agent leonard Williamson,I called my agent and asked a favor if he can waived the fees since it was not as what I agreed with him,but unfortunately,this person is a BIG LIAR AND STARTING WASHING HIS HANDS, TELLING ME THAT HE CAN'T DO ANYTHING ABOUT IT SINCE HE is NO LONGER MY AGENT SINCE I CANCELLED MY ACCOUNT. I TOLD HIM I NEVER SIGN A CONTRACT WITH YOU GUYS and it even stated in pci yellow paper that merchants must uphold their PCI compliant status at all times to avoid non compliance fees and other potential related charges. Which he knows I complied the certification. They keep telling me that I sign a contract with them since I didn't remember that I did nor I got copy or read it. I asked them to send me copy with my signature but they never did. I want to file a legal complaint with this company. For those who where victim with this company please..please lets unite together to file a complaint,this is not good that they keep taking out our earned hard money in a blink.
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