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Review 6/13/2010
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Louis Vuitton: Defective Merchandise and Poor Customer Service
In April 2010 I bought a brown LV bag over $1000 from Westfield Mall San Jose CA. In June I noticed the top edge of leather trim is starting peeling off. On June 12 2010 I took it back to the same store I bought it. I waited over 30 minutes alone to finally speak to one of managers Danielle. She looked at the bag and told me that the bag was not defective and it was the way I wear the bag (my body rubbing the bag) and caused the peeling. She also said the bag was not made from steel. She said the natural leather is fragile and should be taking good care of (??? I guess to take a good care of is to put on the shelf and do not use it???). I told her how could I caused the peeling as I totally wear the bag just for two weeks because I exchange bags from week to week. I also told her that I have all the designer bags and none of them have the problem within months after I purchased and used it. She did not listen. She said she could send another manager for a different opinion. I said OK. Then I was left alone for another 30 minutes. Another lady manager Neu (asian???) came and inspected the bag. She said the same thing. No matter how I explained it, they just said it was not a defective merchandise. They did not offer repair even I asked for it. Their attitudes were careless and rude. Of course they felt uncomfortable while I was standing there alone as other customers passed by me and eyed on my bag. They told me good luck. The two managers also told me to lower the voice and be quiet. How funny! Since I was going no where with them, I left the store and called the corporate office. A lady called Justin (???) told me to take the bag to Palo Alto or San Francisco for another inspection. My goodness. It must be kidding! I have to make another trip, wait for a manager to inspect the bag, take picture, send it in to determine it was the merchandise problem or reject me again!!!
LV bags are supported by a lot of Asian people. Somehow Asian clients are the royal clients to them. However, from now on, I will NOT buy any LV products at all!!! I don't like the way they treat customers: rude and ignorant and take no responsibility. It also the poor quality of the bag that no employees seem to care to solve the issue. I own many top designer bags and none of them like LV bag worn out that quickly. Frankly I use them very carefully and the bags look almost new every time I take out from the dust bag. I put the clean bags in the own dust bags and put them in the dark closet on the floor. I am just tired to be ripped off by big corporation who just want the money but no responsibility!
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