Summer M.'s review of Netflix, Inc.

Netflix, Inc.

         
Customer Reviews & Ratings
Complaint Posted 11/22/2011
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Review 11/22/2011
Enjoy the service but they have the ability to change charges on the plan at their discretion and only notify you by email of such changes. In my instance my charges were $9.99 and changed to $15.99. I expressed my concerns and I was laughed at and was told there was nothing they could do but change it as of today. I believe this is unethical and an email is not sufficient notification. REALLY DISAPPOINTED in customer service and their business ethics!
 
 
 
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Additional Business Information
Hours   Phone   (408) 540-3700 Address   100 Winchester Cir
Los Gatos, CA 95032
Website   http://www.netflix.com Email   resolutions@netflix.com
Contact   Elena Mukhin Other  
 
 
 
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