|
|
Review 5/20/2010
|
I reported Artistry in Flowers/Rosebud florist to the BBB. They are the first report I have ever made. It is not about getting a refund. It is about the gift I was giving and the complete disregard of my time and money.
The customer service rep told me and I repeatedly asked my delivery be made same day. My order was placed at 10:30am 5/19/10. I called Rosebud Florist at 6:15pm to check the status of my delivery. She told me she had no idea and had no way of communicating with the driver to see if my delivery went out. She then asked me if it would be a problem if was delivered the following day. I told her it would be a problem since I had paid and called in the morning for it to be delivered the same day. She then went on to say she didn't know if the florist made the arrangement either or if the driver had delivered it. She said the driver would return later that evening and she would know then and call me.
I called her again at 8:30pm. She said she still did not know about my delivery and was not even in the store. I asked if she could call the driver and ask if he had my order. She told me she did not have his number and her manager did. I asked that she call her manager to get the number of the driver or to have him call the driver to get the status of my delivery. She said she could not get a hold of the manager. The shop had and is technically closed for the week in observance of the Jewish holiday and they are swamped with orders. I said she never mentioned this when I placed the order and asked why are you taking orders and took my order and my credit card info if your shop is closed for the week. She then said again if it would be ok if the delivery was for the morning because maybe the florist did not have the plants that I requested. So to clarify she did not know if my order had even been started, completed, or delivered. I told her it was absolutely unacceptable to not call me all day with the status if there was a delay when my order was for "same day". I told her I would reverse the charges if the order was not delivered same day.
I called this morning 5/20/10 at 10:15am. I asked what the status of my order was. The customer service rep said she cancelled my order so it would not be delivered. I asked how is that she couldn't get a hold of the florist, driver, or manager yesterday and still wasn't able to since she still could not provide me with a reason or an update on what happened to my order but somehow was able to cancel my order. It makes no sense.
She then went on to say that they were busy and closed technically which still makes no sense since they were open for business and "busy' but observing the Jewish holiday. She also mentioned that with the amount I said I was willing to pay I would not have paid the $35 guarantee for same day delivery. She said she did not mention this fee since I said I wanted to pay $100 for the plant. Why, if I also repeatedly said "same day delivery". She told me I wouldn't have paid the $35. How does she know what I would or wouldn't pay for, especially when I wanted same day delivery. Not one time during my 5 minute argument with her did she apologize for not calling me once with an update or for not delivering my order ever.
The manager of the business leaves the customer service rep with no information to give their customers and does not deliver when they are paid to deliver. It is completely unfair to take an order, they say they will deliver at a certain time, not deliver, have no info on the delivery or if the order was ever even made, and make the customer call repeatedly when they should notify the customer they are being billed for a service they will never receive.
|
|
|
|
|
|
|
|