|
|
Review 7/27/2011
|
I had a bad experience with Ship Shape Pest Control. Their technicians never show up on time and rarely call if they are late. In most cases, the administration office just neglects to book your appointment.
Don't waste another weekend waiting for Ship Shape Pest Control to show up to your house. Spend your hard-earned money on a reputable company that is professional and follows-up on their appointments.
It's too bad...they claim to have great service and a low price. Ship shape has the lower price, but in this case, you get what you pay for. Low price = really bad, unprofessional service.
|
|
|
|
Business's response - by Larry K.on 12/5/2013
|
|
Thank you for your review. We apologize for your bad experience with our company. It is difficult for the girls in the office sometimes to estimate the time needed for service calls. We make every effort to do a thorough job when we get there and sometimes more is entailed than what might have been anticipated by office staff when scheduling. Certainly there is no excuse for our tech not communicating delays to our clients and this has happened on occasion. It does appear that you need service on weekends and while we have a lot of clients that can only be available on weekends due to their busy schedules, we are always short staffed on weekends and service crews can get overloaded with work. We have grown to over $2.5 million in annual sales with little to no advertising by exceeding customer expectations at lower prices than our competition. Certainly mistakes do happen and all we can do is do our best to fix them since we don’t know the exact details of your account since no name or address is provided, I cannot provide exact reasons as to what may have gone wrong with providing you with timely service. If there is any way we can fix our relationship with you, we would love to hear back from you as to what you would propose to do so. Thank you again for your review.
|
|
|
|
|
|