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Review 1/12/2011
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Our Toshiba worked wonderfully for a few months, until the video card & hard drive broke. We sent it in for warranty repair - two months later due to back-ordered parts, we received it with a still faulty hard drive. We returned it a second time under a '10 day' guarantee - 20 days later we received it, but it would no longer recognize or charge the battery, requiring it to be plugged in constantly, in addition to a broken cover (which they tried to 'fix' with scotch tape). It is necessary to send it in again. They have had our laptop for over 3 months of our 1 year factory warranty period, and we still do not have a working laptop. Customer service was unhelpful at best, refusing to expedite service or extend our warranty. Pained we have to rate a single star.
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