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Review 4/11/2010
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On 1/15/2010 I signed up for a month to month commitment of $48 per month. On 4/6/2010 I called to cancel my account. The woman said it wouldn’t be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact “corporate” regarding the matter. On 4/8/2010 we received a letter in the mail from “corporate” stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract. The operations manager Mazy was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. It’s clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact. I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to “corporate” about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or “corporate”. Instead, it was the Placentia, CA location but I explained what was happening and they were trying to be helpful. I spoke to a woman there named Kathy and thoroughly read through my entire contract as well as the fraudulent/forged copy. She agreed that something definitely was not right and that it does sound like information was added after the fact. She also said that I needed to speak to the manager at Brea Total Woman Gym & Day Spa, not an operations manager. I called the Brea location and spoke to an Annett which is the manager and who was very rude. Her explanation is that our copy wasn’t completely filled out and that she trusts the integrity of her employees, in other words saying that no one added to the contract after the fact. Despite the manager saying this, it does not explain why someone marked off the 12 month agreement, signed it, dated it, marked off all boxes pertaining to the 12 month agreement, added a start and end date, etc. She also added that it may have been a new employee error or that we just didn’t correctly fill out the contract, implying that we had wanted the 12 month agreement but didn’t fill it out. On top of that, she thought that neither she nor her employees did any wrong and that someone probably went back and added the correct information onto the contract. Adding to a contract without the consent or knowledge of the customer is illegal, especially if that information was against our wishes and was intended to reap more profits. On 4/8/2010 I called the Brea Police Department regarding the matter. The woman who I spoke to said I needed to contact the Diamond Bar Police Department because that’s the city of my residence. I then contacted the Los Angeles Police Department regarding the issue. An officer was sent to my home to review the contracts and after looking them over he agreed that it looked like forgery. He said to file a forgery report with the Brea PD because that is where the incident took place. While speaking to the manager of the Brea Total Woman Gym & Day spa, I told her this. She proceeded to say that they will cancel my account, have spoke to “corporate” and that everything has been handled.
I believe they never contacted “corporate” and I question if one truly exits because all my attempts at contacting a “corporate” for Total Woman Gym & Day Spa have been exhausted. This issue has been swept under their rug and I’m sure it’s something that they have done before to customers and will do it again. I want actions to be taken against whoever illegally signed my initials as well as whoever made a fraudulent copy of the contract in order to lock me into a an agreement I never made so I would have to keep paying Total Woman Gym & Spa.
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