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Horrible Company
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STAY AWAY from this company. This company is by far the worst company I have ever dealt with. I purchased a table on 24 Jan 2013, cancelled it on 4 Feb 2013 due to poor business and false advertisement and still haven't received my $619.40 back from the company. Numerous attempts to contact the company via email, telephone, and letter has resulted me to pursue legal action. Its just been a headache dealing with this company and all I want is my money back. Below are emails from the company confirming my cancellation and refund as well as my many attempts to actually getting my refund.
Request #203384
****CANCEL ORDER****Visiondecor-35698
Latour, Charles N [N S]
Feb 04 07:46
Good morning,
I purchased a table order # 35698 on 24 January 2013 and still do not have a status on the order. I have called countless times to speak with a representative and have left my name, number, and order number for a call back as well as sent emails with no response. I'm extremely dissatisfied with the lack of communication, delay in order and false advertisement of in stock items that your company has displayed. At this point I wish to CANCEL my order and request a full refund for I will shop elsewhere.
Visiondecor.docx Visiondecor.docx
Comments
User photo
Adriana Macias
Visiondecor
Hello Charles,
Thank you for contacting us in regards to your order. I do apologize for this issue. I have proceeded with your request and have cancelled this order in our system. I have also submitted the request to our accounting department so they could go ahead and process the full refund of this order back to your original form of payment. Once again, we do apologize for this.
Please do feel free to contact us back with any further questions or concerns. Thank you.
February 04, 2013 09:58
#204736 Status on ***REFUND*** for order # 35698
I cancelled order # 35698 on Feb 4, 2013 and received a response stating that I will be receiving a full refund, when shall I be expecting the process to be complete, when will the refund return back to my credit card?
Submitted about 1 month ago
Being processed. View request history »
#204738 Status on ***REFUND*** for order # 35698
Can I please get a status on my refund for order # 35698? Thank you
Submitted about 1 month ago
Being processed. View request history »
#205252 Status on ***REFUND*** for order # 35698
I cancelled order # 35698 on Feb 4, 2013 and received a response stating that I will be receiving a full refund, when shall I be expecting the process to be complete, when will the refund return back to my credit card?
Submitted about 1 month ago
Being processed. View request history »
#205258 ***REFUND*** for order # 35698
Good morning,
I cancelled order # 35698 on Feb 4, 2013 and received a response stating that I will be receiving a full refund, when shall I be expecting the process to be complete, when will the refund return back to my credit card?
Submitted about 1 month ago
Being processed. View request history »
#205798 order # 35698
VisionDecor,
I have been trying to contact you countless times in regards to my refund for order # 35698 that was requested on February 4, 2013. I received confirmation that I would be receiving a full refund, I still have not received it. Due to the lack of communication and unprofessional ism, you have left me no choice but to submit a claim to the BBB. If this does not get resolved quickly, I will take further action. Please, just give me my refund. Thank you.
Charles
Submitted about 1 month ago
Being processed. View request history »
#206559 ****Refund Status Order # 35698******
Visiondecor,
I still have not received my refund for ORDER # 35698. I cancelled the order on February 4, 2013 and have been trying to contact you since, via both telephone and email and have not received any response. Could I please get an update on the return of my money? Thank you.
Submitted about 1 month ago
Being processed. View request history »
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