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Business's response - on 1/27/2012
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We understand that some people may not like telemarketing sales methods; however, we follow all federal and state laws and have a perfectly legitimate practice. We have been in business for over ten years and have repeatedly garnered prestigious accolades from companies such as Deloitte and Inc. 500|5000. Obviously, only legitimate and successful companies are capable of these achievements.
We offer a 30-day trial period for potential clients to see the benefits of our service for their business. We would like to stress that potential clients are not obligated to agree to our service and terms and may simply decline our trial offer. No account will be created and no billing will occur if a person is clearly not interested in our service.
Clients who authorize our service are under no contracts and may cancel at anytime. Any account canceled before their initial billing is not charged at all. We are upfront about our service and terms in all our communications. If a client chooses to continue service and does not cancel an account before the trial ending period, the account is automatically billed. This type of offer is a common sales tactic used across industries such as magazine subscriptions, television, and fitness gyms.
As always, if you are a customer of ours who has a genuine issue with our service, we encourage you to contact us and allow us the opportunity to personally assist you. Our customer service department can always be reached toll free at (800) 945-2529.
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