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Review 3/26/2011
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Don't expect customer service or warranty coverage from iBUYPOWER. The power supply in my iBUYPOWER system failed recently. I had purchased the system from Costco.com so I called Costco's Concierge Service and they got me in touch with someone at iBUYPOWER (if it had not been for Costco's Concierge Service I might never have been able to reach someone at iBUYPOWER). The person I spoke with at iBUYPOWER told me to go online, fill out a form, and get an RMA number. He said that someone from iBUYPOWER would call me to get a credit card number and put a hold on the card when they shipped the replacement power supply. The credit card hold would be released when they received the defective power supply. I filled out the online form and got an RMA number. Then I waited for the phone call from iBUYPOWER, and waited and waited... After a day or two I was able to get through to iBUYPOWER's RMA department. I gave them my RMA number and they said they would have to transfer me to Customer Service (actually, Customer No-Service). The phone rang and rang but was never answered. I tried repeatedly to call iBUYPOWER Customer Service but the phone was never answered. I needed the computer back in service so I replaced the power supply on my own.
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