|
|
Review 4/4/2011
|
|
So here is my IBP experience.
I work full time and go to school full time. I am taking several animation and video editing classes, and very quickly discovered that:
1. my existing desktop doesn't have the space or processing power to handle the work
2. I don't have the time to battle with other students for the limited computer lab space
So I briefly debated on building a new rig or ordering one from IBP or other high end rig builders. In the end I decided having someone else build it and burn it in would save me some time.
So I placed an order for over 2,300 with IBP, plus overnight shipping, shipping packaging upgrades, the works.
I get a couple emails, the payment has been recieved, and parts gathering begun. Then nothing for days. With the 10 day estimated time looming, I sent a concerned e-mail to customer service about the status of my order. I receive an e-mail back that everything is fine, the system is still on schedule, it should ship on the Wednesday, no problem. Ok! So I put in for that thursday off to be home to sign for the package.
Wednesday evening (the day it was supposed to ship) I get a call that a part is on backorder, but it was a non-essential part, and if I want them to leave it off, they can get the order out....
So Thursday I call IBP customer service a little angry, I've wasted a day off and will have to waste another for when it actually arrives. I get a snippy little thing on the phone who informs me that 'Sales doesn't know what's going on in production', which is why I wasn't informed about the backorder earlier...ooookkkk.. So I ask if it will go out today (thursday) No, there is no way it will go out till friday. I explain how that is very bad for two reasons, the expediency I need the system in, and that a Friday shipment means I wasted a bunch of money on an overnight delivery for no reason. Nope, she didn't budge and seemed bored by the whole process. My Computer took long enough that it would have qualified for deferred shipping. IBP never offered the 5% discount, never offered a shipping refund or adjustment, never in any way tried to make up for their errors.
Ok, so I try to make lemonade out of lemons. I take Monday off, and wait. Fedex actually comes somewhat early (by about 10am) and I receive my new package and excitedly take it inside and begin unpacking it. I open up the case to to take out the internal packing and... there are three hard drives laying on the floor of the case with broken sata and power connectors.
I look back at the IBP box and can't believe it. There is not a single 'Fragile' Sticker, not a single 'This end up' sticker. They ship a computer in a 58 pound box across the country and don't even attempt to get the handlers to treat it a little more cautiously?
The case was shipped with a bunch of extra cables, so I swap out some of the damaged cables and see if it will boot... no.
I immediately call IBP and tell them what happened, I don't want it fixed, I don't want it replaced, I just want my money back. So I sent it back (at my expense of course, IBP will not refund shipping costs.)
So I get the e-mail that the computer has been received, then an e-mail that parts disassembly has begun. That was seven business days ago. Now I know it takes me maybe 20 minutes to take a computer apart, and I don't do it every day as my profession. So I called up customer service and, if you can believe it, got the same snippy person.
Who told me it might take a week to get the process done. I told her it's already been over a week. So she said it might take two weeks.
Then she told me IBP 'hasn't been in business for almost twenty years to ship out broken computers'. Almost twenty years. I lol'd
So That's where I stand. It's been over a month dealing with this. I had to withdraw from some of my classes because I couldn't get the work done I needed too, which cost me some tuition money. I wasted two days of leave waiting to sign for a broken computer, and over $300 in shipping fees, and not once has customer service tried to make things right, or even acted as if they remotely cared about my IBP experience.
|
|
|
|