Complaint
Posted 3/27/2013
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1 Review
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0 Question
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24 Profile Views
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0 Answer
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Trustlinker since 03/27/13
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DON'T BUY FROM BRANDS MART
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FACT: BRANDS MART DOESN'T STAND BEHING THEIR PRODUCTS! WE BOUGHT A NEW DRYER AND HAD IT DELIVERED. THEIR INSTALLER FELL DOWN THE STAIRS AND DROPPED THE OLD DRYER BREAKING A ONE-OF-A-KIND PIECE OF FURNITURE. WHEN WE TRIED TO MAKE A CLAIM THEY SAID... Read More »
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Review
Posted 11/25/2011
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5 Reviews
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0 Question
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225 Profile Views
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0 Answer
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Trustlinker since 11/25/11
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Review 11/25/2011
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I have been shopping here for years! Best prices hands down. Service has gotten better but could still use improvement. Read More »
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Complaint
Posted 3/11/2010
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1 Review
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0 Question
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151 Profile Views
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0 Answer
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Trustlinker since 03/11/10
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Miami, FL
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Review 3/11/2010
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I purchased a counter depth custom panel refrigerator from Brandsmart. The salesman ordered a model without handles, and both he and I were unaware that it required the customer to supply the handles. Can you imagine receiving a refrigerator witho... Read More »
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Complaint
Posted 2/16/2010
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1 Review
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0 Question
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132 Profile Views
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0 Answer
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Trustlinker since 02/16/10
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Review 2/16/2010
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I hope that this is the correct forum for this because I am so disappointed with dealing with the service and extended warranty of this company and I feel people need to know in order to make a good decision before buying something. The stress has... Read More »
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Review 1/4/2010
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On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse e... Read More »
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Business's response - by Eydieon 1/18/2010
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Dear Ana F,
In regards to your review, you had sent me a letter on January 4,2010. After further review on this matter we did authorize an exchange for you.
In fact our records do indicate an exchange was completed on January 6, 2010.
If I... Read More »
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Review 12/22/2009
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Purchased a 36' Sylvania TV less than a year ago. TV goes blank, I paid for the warranty/insurance at time of purchase. Set appt for serv. Tech to come out and fix tv, on 11/12/09. Have not heard from Brandsmart since. I have to call them weekly j... Read More »
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Business's response - by Eydieon 1/18/2010
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Dear Thomas,
In regards to your review:
Our records do indicate a replacement TV was provided to you on December 31, 2009. As an added courtesy, we included with your replacement, a one-year complimentary warranty. This is in addition to the man... Read More »
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Review 6/3/2009
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This company has a horrible return policy. I have bought 4 electronics from this store in the past year, all on different trips. Their prices are a little better than most stores, but I noticed that the salespeople are allowed to "bargain" or "hag... Read More »
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Business's response - by Eydieon 6/3/2009
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Dear John R.
My name is Eydie Bowe. I am VP of Customer Operations at BrandsMart U.S.A. We are very concerned to learn you have encountered a problem in one of our stores. Please feel free to contact me directly, to help resolve this matter. My n... Read More »
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