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Review 10/14/2011
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At first we were very happy with our new laminate flooring, with both the quality of the wood and the install was quick and relatively painless. However, as time wore on, we started noticing the laminate loosening up in the middle of the room. Aft... Read More »
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Business's response - by Empire Todayon 11/9/2011
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We’re truly sorry for the issues you’ve experienced with your product and for the lack of follow up you received at first. We take customer concerns very seriously and it’s our understanding that we’ve been in contact with you recently and are add... Read More »
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Review 6/16/2011
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I had an in home estimate, and was alerted that I had asbestos tile in a bedroom closet. I was also notified that it "looked" like the glue used under the linoleum had it in it too, but as assured that this would not be a problem. I was specifical... Read More »
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Business's response - by Empire Todayon 8/19/2011
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Michael, I’ve read your account history and it’s my understanding that a member of our customer service team reached out with you to apologize for the inconvenience you experienced and answer any question about our process for dealing with install... Read More »
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Review 11/30/2009
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I had wood flooring installed in my den, and approximately 4 years later the floor began turning black in areas and smelled musty. During those years, I did not have a pipe break or any other water leakage in my home. An independent inspector stat... Read More »
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Business's response - by Empire Todayon 1/20/2010
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Thank you for bringing your experience to our attention. Empire Today has been in contact with this customer.
Sincerely,
Consumer Advocate Team
Empire Today, LLC
Read More »
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Review 9/23/2009
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Empire Today gave me a written estimate for carpet install. When I told them I said I had received a better offer from Lowes and showed them the carpet that I had gotten a verbal quote on, Empire said they would do a price match if I got the offer... Read More »
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Business's response - by Empire Todayon 11/19/2009
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Thank you for brining your experience to our attention. Empire® takes customer feedback seriously, and will use your comments to address the issue internally. We apologize for the for the inconvenience, and assure you that this is not representati... Read More »
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Review 9/8/2009
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This company has poor customer service, delivery and lacks professionalism from service installers. It seemed as if the installers came right off the street! And to make matters worse, one of the installers went into my refrigerator and stole a bo... Read More »
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Business's response - by Empire Todayon 11/19/2009
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Thank you for bringing your experience to our attention. Empire® apologizes for any inconvenience, and our team would like to work with you to explore a resolution. Unfortunately, we are unable to locate your account with the information provided.... Read More »
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