Review
Posted 4/6/2011
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1 Review
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0 Question
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724 Profile Views
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0 Answer
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Trustlinker since 04/06/11
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Review 4/6/2011
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A week ago I placed a call to see about getting a new air conditioning unit. Your technician Steve came to my house and within a few minutes I had air again!!! It's so nice to know that there are still companies left that won't take advantage of t... Read More »
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Review
Posted 8/31/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/31/21
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LOCKPORT, IL
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Review
Posted 6/3/2019
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43 Reviews
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2 Questions
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5 Profile Views
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2 Answers
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Trustlinker since 06/03/19
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HAMILTON, NY
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all-around perfect
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Long time customer of Reliance, first time reviewer! I have been calling up Reliance for years and they always quote me a fair price and do whatever it takes to get the job done, even if it means staying late or coming back multiple times, without... Read More »
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Complaint
Posted 5/15/2013
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1 Review
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0 Question
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8 Profile Views
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0 Answer
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Trustlinker since 05/15/13
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crazy pricing!!!
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I dont know how they get away with these crazy prices !!! mark my words of wisdom, get there quote first, then shop around ,recommend T&M plumbing , you will see its a huge difference. i know they have a business to run and have overhead to de... Read More »
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Review
Posted 5/6/2013
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 05/06/13
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CAUTION Do NOT USE
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They were called to clear a blocked drain in a kitchen, were not able to clear out the blockage and did not charge us. GREAT. The next day they sent out a superviser with 30+ years of experience in a nice newer white truck who said our plumbin... Read More »
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Complaint
Posted 1/11/2012
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1 Review
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0 Question
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642 Profile Views
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0 Answer
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Trustlinker since 01/11/12
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High pressure sales
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I agreed to do a couple large improvements with this company, but changed my mind when their rep wanted me to sign a waiver for California's right to cancel within three days. He said it was so they could begin work immediately, but my situation w... Read More »
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Review
Posted 10/25/2011
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1 Review
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0 Question
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688 Profile Views
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0 Answer
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Trustlinker since 10/25/11
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Review 10/25/2011
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I am always skeptical when I order service on my home. Having that said, your technician Steve walked me through the problem and solution and then gave me a reasonable price. I will use Reliance Home Services again. Read More »
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Review
Posted 10/21/2011
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1 Review
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0 Question
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672 Profile Views
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0 Answer
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Trustlinker since 10/21/11
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Review 10/21/2011
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Your technician Pete was the most thorough, knowledgeable service man I’ve had to my home in a while…keep it up. Read More »
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Review
Posted 10/20/2011
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1 Review
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0 Question
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658 Profile Views
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0 Answer
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Trustlinker since 10/20/11
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Review
Posted 10/20/2011
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1 Review
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0 Question
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613 Profile Views
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0 Answer
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Trustlinker since 10/20/11
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Review 10/20/2011
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My whole house was backing up and I didn’t know what to do, [Reliance Home Services] came within an hour and saved me from a lot of headache. Thank you. Read More »
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Review
Posted 10/14/2011
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1 Review
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0 Question
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689 Profile Views
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0 Answer
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Trustlinker since 10/14/11
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Review 10/14/2011
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I called a few days ago to ask a few questions about my water heater and I have to say, your dispatcher Glen answered all my questions and took the time to make sure I was informed. Thanks for taking the time Glen. Read More »
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Review
Posted 10/14/2011
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1 Review
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0 Question
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672 Profile Views
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0 Answer
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Trustlinker since 10/14/11
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Review 10/14/2011
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What a great experience! Your office was very friendly and your plumber Steve got out right away and fixed my leaking faucet. Thanks again! Read More »
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Review 9/26/2011
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Not a company for me. I found them to be unreliable, buying a car was easier than dealing with them.
I truly felt that all they wanted was my money, they weren't getting it from me. I actually used Dutton and had it 40% cheaper . Read More »
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Business's response - on 10/4/2011
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Kyle, we appreciate the feedback. We're very upset that we weren't able to win your trust and that you found us to be unreliable. More then anything, we always want our customers to have an excellent experience with us. We'd like to learn more abo... Read More »
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Review 8/21/2011
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Not a true service company that should be in business,especially with a name that they call RELIANCE.
You would think in these hard times that a company would show up on time,and provide a service that one would call back.I just didn't have that... Read More »
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Business's response - on 10/4/2011
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Mickey, Let me apologize on behalf of our organization for being late to our scheduled appointment. We're very rarely late and we take our customers' time very seriously. If you would ever consider using us again, I invite you to please call us, a... Read More »
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Review 7/25/2011
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Do not use this Company if you are having any kind of problems. They are not honest and they overcharge you on all their work. I am having the worst experience I've ever had with this company. Found out that they charged me to double the amount fo... Read More »
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Business's response - on 10/4/2011
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Kins, first, I'm very apologetic that you're having the worst experience of your life with our company. Have you spoken with a supervisor? We do not know your name or address so it's difficult to try and remedy this situation for you. Please call... Read More »
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Review 7/16/2011
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I gave these folks a try because i needed a few things done around the house.To THERE DEFENSE THEY WERE ON TIME clean.But this 49.00 dollar special is NOT really a special VERY disapointing ! It was a simple clog that they wanted to sell me a wate... Read More »
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Business's response - on 7/19/2011
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Hello Harry,
We sincerely regret your disappointment. We try our best to satisfy all our customers, all the time and are proud of our long and successful track record. We have fulfilled literally thousands of special discount offers and the great... Read More »
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Review 5/12/2011
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I will make this short and sweet " i left a check with my house keeper for the 49.00 drain special cleaning" my house keeper stated that the plumber wasnt happy and left the house with a terrible attitude......bottom line is that he couldnt squeez... Read More »
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Business's response - on 7/19/2011
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Melody,
We regret the delay in responding to you and we're very sorry to hear that your housekeeper had an unpleasant experience with our technician.
We take complaints like this very seriously and would welcome the opportunity to discuss it with... Read More »
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Review
Posted 4/27/2011
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1 Review
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0 Question
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584 Profile Views
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0 Answer
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Trustlinker since 04/27/11
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Review 4/27/2011
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We have used Reliance Home Services over the years for several of our commercial properties. They are responsive... They are good about getting there, no matter what the emergency might be. Read More »
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Review
Posted 4/22/2011
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1 Review
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0 Question
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588 Profile Views
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0 Answer
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Trustlinker since 04/22/11
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Review 4/22/2011
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I am very busy working for a start-up company, I need every minute I can spare and his prompt and courteous job made my day that much better. Read More »
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Review 4/21/2011
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THESE GUYS ARE A BIG SCAM WATCH OUT !!!! LOOK AT ALL THE 21 COMPLAINTS THEY HAVE RECIEVED ON THIS BBB COMPAINT REPORT ALONE.
They actually have been many companies,Clark, Burbank plumbing,Drain surgeon...So if you do go with them watch for the pl... Read More »
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Business's response - on 5/2/2011
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Our A+ rating with the BBB speaks for itself. Over the last decade we have rescued several plumbing companies from going under and have re-strengthened them to provide our customers quality service, as well as faster response times in more locatio... Read More »
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