Review
Posted 3/7/2021
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1 Review
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Trustlinker since 03/07/21
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SEBASTOPOL, CA
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Happy Customer in Northern CA
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I purchased 25 5-6 ft Green Giant Arborvites in March 2015. They've done so well, I just purchased another 10 3-4 ft Arborvites acouple of weeks ago. Service is good, shipping is fast, and the trees arrived in excellent shape. I haven't lost a sin... Read More »
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Review
Posted 5/25/2018
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1 Review
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Trustlinker since 05/25/18
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LEWISTON, ME
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Review
Posted 5/23/2018
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1 Review
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Trustlinker since 05/23/18
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SISTER BAY, WI
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Great trees & Wonderful Customer Service
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I placed an order with Roy last week. Because I had a limited time frame to receive the trees and plant them I called and talked with Roy a few times.
Roy really went the extra mile! He checked on my order while I was on the phone. It was a br... Read More »
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Review
Posted 5/20/2018
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1 Review
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Trustlinker since 05/20/18
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HOLLYWOOD, SC
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Review
Posted 5/20/2018
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1 Review
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Trustlinker since 05/20/18
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NASHUA, NH
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Very Happy in NH
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I agree with all the 5 star reviews. I ordered 16 Giants. I e-mailed Roy twice with questions and both times rec'd answers the same day! Like Sherry, I was concerned when I receive the tracking info saying 1 box. 16 36" to 42" trees in 1 box? Yep.... Read More »
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Review
Posted 5/14/2018
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1 Review
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Trustlinker since 05/14/18
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SWANNANOA, NC
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Great trees!
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I ordered a package deal of 16 Thuja Giant trees from Thuja Gardens via an online transaction. When my order was delivered, I was a little concerned by the size of the carton. I discovered that the trees were packed in the carton in an ingenious m... Read More »
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Review
Posted 5/13/2018
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1 Review
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Trustlinker since 05/13/18
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HUNTINGTON WOODS, MI
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Good Customer Service
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Roy at thuja gardens was very helpful over the phone with tracking my order from fedex and with planting info.all 16 trees arrived in great condition.thanks Roy Read More »
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Complaint
Posted 3/19/2018
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1 Review
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Trustlinker since 03/19/18
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VERNON ROCKVILLE, CT
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Don’t buy from here!
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I spoke to Roy before placing an order and he checked my zone and said I was ok to place the order as he had the green giants in stock. Almost 2 weeks after I’m calling for a status on my order and my calls or emails are not answered. I finally go... Read More »
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Complaint
Posted 5/2/2016
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1 Review
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Trustlinker since 05/02/16
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EAST LEROY, MI
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Terrible Service - ZERO stars if I could
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I ordered a 6-7' tree for a birthday present and asked that it be delivered by 4/15/2016. Without notice, they sent the smaller size tree and it arrived over a week late. I emailed them right away with a picture and tape measure showing the tree w... Read More »
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Review
Posted 5/28/2014
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1 Review
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Trustlinker since 05/28/14
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JACKSONVILLE, IL
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Great Customer Service!
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The owners of Thuja Gardens went above and beyond compensating me for the confusion regarding my recent order. I was contacted by email and a personal phone call also. Negative ratings on their business had me worried but it turns out that the bad... Read More »
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Complaint
Posted 6/12/2013
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1 Review
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Trustlinker since 06/12/13
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STAY FAR AWAW FROM THUJA GARDENS!
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HORRIBLE COMPANY... This is far from a legit company. They take your money and run. Multiple calls and emails with no returns. They did not contact me when order was going to be shipped. Trees are smaller than described and unhealthy. There are MA... Read More »
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Review
Posted 10/12/2012
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1 Review
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0 Question
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15 Profile Views
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Trustlinker since 10/12/12
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Rather deal with Charter
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DONT RISK IT! This place will take your money. I ordered 6 Craypemyrtle trees that never showed up. I never received a fed ex tracking number so I called the customer service number on the website. The guy on the phone told me that they were out o... Read More »
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Complaint
Posted 9/28/2011
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1 Review
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0 Question
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41 Profile Views
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Trustlinker since 09/28/11
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Review 9/28/2011
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There is a reason for their "F" rating by the BBB. They take your money and then they do not ship your plants. I had to file a claim with my credit card company. Thuja Gardens does not respond to my emails. Stay far away. Read More »
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Complaint
Posted 9/14/2011
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1 Review
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0 Question
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43 Profile Views
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Trustlinker since 09/14/11
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Review 9/14/2011
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Save yourself headache and pain: do not order any thing from this business. We made a huge mistake for not doing thorough research about Thuja Gardens before doing business with them.
The items were never shipped but Thuja Gardens charged our cre... Read More »
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Review
Posted 5/19/2011
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1 Review
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47 Profile Views
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Trustlinker since 05/19/11
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Review 5/19/2011
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Ordered 14 one gallon size thuja green giants on May 10, 2011 from Thuja Gardens. The plants arrived today (May 19) in beautiful condition and seem very healthy. The foliage is a bright green and nicely shaped. Thanks to all at Thuja Gardens for m... Read More »
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Complaint
Posted 5/11/2011
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1 Review
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0 Question
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43 Profile Views
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Trustlinker since 05/11/11
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Review 5/11/2011
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I had received a confirmation email when I placed my order over six weeks ago. They placed the charge on my credit card but never heard from them again. Impertinent staff doesn't return calls nor emails! They shouldn't be in business. If it wasn't... Read More »
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Review
Posted 5/1/2011
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1 Review
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0 Question
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38 Profile Views
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Trustlinker since 05/01/11
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Review 5/1/2011
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I ordered some royal empress trees from this company over a month ago and I never recieved anything from them although I was billed for them Read More »
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Complaint
Posted 4/6/2011
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1 Review
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0 Question
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42 Profile Views
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Trustlinker since 04/06/11
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Review 4/6/2011
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OK..... you've read all of the negative reviews about this company and have found out that their rating with the BBB is an F. If you are still not convinced that you should not be dealing with these crooks, try calling their phone number or emaili... Read More »
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Complaint
Posted 5/5/2009
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2 Reviews
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0 Question
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101 Profile Views
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Trustlinker since 05/05/09
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Flor, MO
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Review 5/5/2009
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I ordered 10 trees to plant in my back yard because I wanted to block my neighbors. I placed the order on April 21 and hopped for delivery in a week. I e-mailed on April 27 (a week after ordering) to see if Roy had an idea of when the trees would... Read More »
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