Complaint
Posted 4/13/2012
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1 Review
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0 Question
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30 Profile Views
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0 Answer
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Trustlinker since 04/13/12
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Defected product/Horrible Customer Service
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I purchased a toy for my grand kids and it does not work. Tried to contact company for several month but customer service line does not answer (was on hold for several hours and no one picked up the phone). I tried to enter a technical support tic... Read More »
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Complaint
Posted 10/5/2011
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1 Review
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0 Question
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81 Profile Views
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0 Answer
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Trustlinker since 10/05/11
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Review 10/5/2011
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I bought this helicopter from Xheli and when I got it, it was not what it was written in the specifications. The size written on the website it was in CENTIMETERS: "Product size: 26.5*37*10.5cm". But when I got the product, was like a small helico... Read More »
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Review
Posted 1/28/2011
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2 Reviews
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0 Question
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57 Profile Views
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0 Answer
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Trustlinker since 01/28/11
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Review 1/28/2011
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The problem with all these online hobby stores is that your dealing with ASIANS... They have no customer service skills, they are only interested in screwing you for profit. If you look at all the complaints for these online stores, you don't see... Read More »
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Complaint
Posted 1/12/2011
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1 Review
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0 Question
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61 Profile Views
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0 Answer
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Trustlinker since 01/12/11
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Review 1/12/2011
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This company sold us a helicopter that did not work. After we paid the $22 to return the item they said it was our fault the helicopter did not work, because we did not read the manual.The manual did not give needed info on how to function everyth... Read More »
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Complaint
Posted 12/29/2010
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1 Review
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0 Question
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50 Profile Views
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0 Answer
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Trustlinker since 12/29/10
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Review 12/29/2010
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They sent me a defective product. Been trying to contact them to exchange it. The "Live Online Support" must be dead because they are never online. They claim if you e-mail they will contact within 24 hours. It's been weeks of e-mailing everyday w... Read More »
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Complaint
Posted 11/22/2010
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1 Review
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0 Question
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57 Profile Views
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0 Answer
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Trustlinker since 11/22/10
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Review 11/22/2010
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My experience with xheli has been bad. I purchased 11-05-2010 a Helicopter and a Flight Simulator, this one is very poor and difficult to set. I tried to return the Flight Simulator and trying to contact them through email and got no response, the... Read More »
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Complaint
Posted 10/27/2010
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1 Review
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0 Question
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77 Profile Views
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0 Answer
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Trustlinker since 10/27/10
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Review 10/27/2010
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I purchased an Exceed 2.4ghz transmitter system from XHeli.com and it doesn't work. The box had been previously opened. They told me I have to pay to ship it back to them. I would highly recommend avoiding this company if you can. Like others have... Read More »
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Complaint
Posted 9/24/2010
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1 Review
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0 Question
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51 Profile Views
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0 Answer
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Trustlinker since 09/24/10
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Review 9/24/2010
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Company posts discount coupons but when you try to use them after order is placed then they say the coupon is expired or does not apply to my order. Company uses deceptive tacticts to get you to place an order thinking you can use the discounts th... Read More »
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Complaint
Posted 4/21/2010
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1 Review
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0 Question
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109 Profile Views
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0 Answer
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Trustlinker since 04/21/10
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Star, ID
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Review 4/21/2010
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My experience with xheli has been nothing but bad. I purchased a Helicopter kit with the case and the only thing that was right was the case. The helicopter was assembled improperly and had defective parts. I tried to contact them through email an... Read More »
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Complaint
Posted 2/5/2010
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1 Review
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0 Question
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121 Profile Views
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0 Answer
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Trustlinker since 02/05/10
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Volcano, CA
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Review 2/5/2010
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Worst company ever! The owner of this company apparently owns numerous companies all involving RC products. If you see an address in the City of Industry, look out! The only phone they will respond to is sales. If you have a problem, you will neve... Read More »
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Complaint
Posted 1/28/2010
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1 Review
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0 Question
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139 Profile Views
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0 Answer
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Trustlinker since 01/28/10
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NC
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Review 1/28/2010
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Warning to all I have had a terrible experience with XHELI. STAY FAR AWAY.
I ordered two heli's for my tweenagers at Christmas. They arrived on time and they were promptly wrapped and hidden till Christmas morning. When they were unwrapped neithe... Read More »
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Complaint
Posted 7/3/2009
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1 Review
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0 Question
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150 Profile Views
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0 Answer
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Trustlinker since 07/03/09
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Lighthouse Point, FL
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Review 7/3/2009
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I purchased an heli alummin case and it was cracked the day i received it.Icalled the company and they said you have to pay to ship it back.Isaid i received it that way and the box was not dammaged from shipping.The fellow i talk to said we dont p... Read More »
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Review
Posted 6/11/2009
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1 Review
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0 Question
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206 Profile Views
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0 Answer
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Trustlinker since 06/11/09
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Alameda, CA
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Review 6/11/2009
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Before making an order I actually called ad waited about 5 minutes before getting an answer. Once answered I asked if they had a certain helicopter physically in stock and they had it. So I ordered over the phone got the confirmation of the charge... Read More »
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Complaint
Posted 3/29/2009
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1 Review
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0 Question
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159 Profile Views
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0 Answer
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Trustlinker since 03/29/09
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Shelby Twp, MI
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Review 3/29/2009
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i have recieved no good products from xheli/raidentech/nitroplanes/nitrorcx.
when i purchased a heli from them the reciever went out the first day.three weeks later i got my replacement,it was used i could adjust the problem out of it.so i order... Read More »
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Review
Posted 3/19/2009
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1 Review
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0 Question
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126 Profile Views
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0 Answer
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Trustlinker since 03/19/09
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Detroit, MI
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Review 3/19/2009
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thy are known as www.raidentech.com too, i admit thy are good busniss ppl and they did replace the defect parts and they exchanged the merchndise, i hieghly recomend them . Read More »
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Complaint
Posted 2/1/2009
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1 Review
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0 Question
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200 Profile Views
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0 Answer
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Trustlinker since 02/01/09
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Brooklyn, NY
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Review 2/1/2009
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It is unfortunate that this company uses an "American front" for it's asian owned/operated remote control hobby business. Recently I received a r/c helicopter as a 2008 Xmas gift and upon placing the order, the person realized that batteries were... Read More »
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Complaint
Posted 1/7/2009
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1 Review
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0 Question
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139 Profile Views
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0 Answer
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Trustlinker since 01/07/09
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Apopka, FL
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Review 1/7/2009
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This "company" is terrible, they sent me a defective product, didn't answer their phone or online live chat until 8 attempts, and then expect me to pay to return the defective product, because it is "their policy". Not only did it ruin my stepsons... Read More »
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Review
Posted 12/20/2008
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1 Review
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0 Question
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154 Profile Views
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0 Answer
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Trustlinker since 12/20/08
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Minnetrista, MN
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Review 12/20/2008
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Xheli goes out of its way to offer the best in customer service and products in the online heli business. No problem or inquiry is too small or trivial to be noticed and is promptly and professionally addressed...Even some fairly idiotic ones. One... Read More »
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Complaint
Posted 3/21/2008
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1 Review
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0 Question
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180 Profile Views
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0 Answer
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Trustlinker since 03/21/08
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Review 3/21/2008
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These people are virtually impossible to get in contact with, either online or by phone....I got three helicopters from them and ALL where bad and did NOT fly....They said after I tried to contact them every day for a week and someone finally answ... Read More »
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Complaint
Posted 1/29/2008
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1 Review
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0 Question
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138 Profile Views
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0 Answer
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Trustlinker since 01/29/08
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Review 1/29/2008
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My first 4 orders went very well, good prices, fair and fast shipping, and good quality product. Then I recieved an order that was damaged in shipping. Not really their fault, BUT, I emailed them about the damaged shipment which was missing items... Read More »
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