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Horrible customer service- don't back their product-won't acknowledge their mistakes or try to remedy the situation
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About three years ago we ordered a canopy from this company and had no problems. On May 1, 2013 we ordered another 12' x 20' canopy. This is to replace the same one we previously ordered. Our measurements were the same on our order this time that they
were three years ago. We received a 14' x 20'. Apparently you do not order the actual size you need anymore but rather the next size down from your measurements of your frame. Ridiculous! We did not open the box until we were ready to install the canopy, 2
weeks after receiving it. Upon discovering it was not what we had ordered, we called to find out how to return it for the next smaller size. Now we are told that it has been more than 30 days since we ordered it so they will not take it back for an exchange!
What kind of business does not take back their own product, unused, to exchange for the correct size when they sent the wrong one to begin with? Our frame measures 12' from post to post over the peak. We ordered to fit our frame. Now, we still need to get
one to fit and they will not work with us to exchange the larger one. It is time to turn this matter over to the attorney generals office. We are through with this company!
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