Complaint
Posted 11/10/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/10/16
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CAPE CORAL, FL
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12 X 30 HEAVY DUTY SILVER POLY TARP
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WE BOUGHT A 12 X 30 HEAVY DUTY SILVER POLY TARP ON AUGUST 20 2016 FOR $69.30...IT IS NOVEMBER 10th 2016 AND THE DAM TARP IS LEAKING LIKE A FISH IN WATER AS WELL AS IT HAS ROTTED AND IS RIPPING ..IF I HAD KNOWN THAT THIS PLACE OF BUSINESS WAS SUCH... Read More »
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Complaint
Posted 6/23/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/23/16
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BROOKLYN, NY
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20% restock fee???
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These guys don't give a damn about customer satisfaction and obviously do not stand behind their product. Stay away! Read More »
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Complaint
Posted 10/27/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 10/27/14
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CARROLLTON, TX
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Zero, horrible customer service!
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I have been trying to receive a tent cover since 08/2014 to replace the one I purchased a year ago. The first one I received after 20 plus calls to their customer service, it was the wrong type. The second one I received was the right type however... Read More »
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Complaint
Posted 6/3/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 06/03/14
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GREENCASTLE, PA
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Zero Customer Service
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Ordered & paid for a canopy. After nearly 2 weeks called to find where it was and was told it's out of stock and that customer service would call me back shortly. No one called back so several hours later I called customer service to cancel th... Read More »
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Complaint
Posted 5/19/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 05/19/14
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SEEKONK, MA
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Tarp did not fit frame
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The tarp we received did not fit the canopy frame, it was too small. It took about 20 phone calls, messages and conversations with people who did not know what they were talking about, to get a call back from "Maria" who apologized for b... Read More »
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Complaint
Posted 6/13/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 06/13/13
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Complaint
Posted 1/9/2013
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1 Review
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0 Question
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152 Profile Views
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0 Answer
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Trustlinker since 01/09/13
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Unsatisfactory
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Ordered a canopy. It was never shipped. I had to call and find out when it might arrive since it had been over three weeks and no canopy. Item was in stock when I ordered it. Found they had not shipped it. Finally arrive three and a half weeks aft... Read More »
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Review
Posted 4/9/2012
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1 Review
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0 Question
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312 Profile Views
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0 Answer
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Trustlinker since 04/09/12
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Complaint
Posted 2/16/2012
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1 Review
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0 Question
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298 Profile Views
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0 Answer
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Trustlinker since 02/16/12
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Terrible customer service
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Our company ordered on 2-9-12. We gave them our Fed Ex account number and told them we needed the product on 2-13-12. It never showed up. Called to get tracking, it showed that we were get the shipment on 2-15-12. Too late for what we needed it fo... Read More »
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Review 3/11/2011
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Do not deal with this company!! Too bad I just read these review here. Today in March 11, 2011. My original order is Feb 18, 2011 even after numerous phone calls (average wait 9 minutes) they still can't resolve the problem. They sent me wrong siz... Read More »
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Business's response - by Daniel R.on 11/4/2011
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Dear Customer,
My sincerest apologizes that you had a bad experience with our company. I would really like to help you. Could you please provide me with you order number or the name of the product you wanted so that I may be assist you. I would... Read More »
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Complaint
Posted 11/15/2010
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1 Review
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0 Question
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407 Profile Views
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0 Answer
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Trustlinker since 11/15/10
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Review 11/15/2010
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DO NOT DEAL WITH THIS UNSCRUPULOUS COMPANY!
I saved for years to be able to buy a 14X40 canopy to put over some kennel runs. I was told I was buying a "heavy duty" canopy. I was then living on the west coast, where it rarely snows.
What arrived wa... Read More »
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Review 9/10/2010
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Agree with other reviews. Product purchased was a super heavy duty 12x20 snow canopy kit that was supposed to be completely enclosed and water proof. The sides to this would not even come completely to the metal poles. We had to add more tarps to... Read More »
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Business's response - by Daniel R.on 9/15/2010
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Dear Customer,
I apologize for the product you received and the trouble you have gone thru. I would like to fix this. I would just need some detailed information from you. If you could please provided me with your order number, product ordered,... Read More »
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Review 7/1/2010
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Simply put......order was placed, car canopy was delivered one month one day latter (thats 32 days or 4 weeks plus). Card was charged day of purchase. Oh did I mention that the actual canopy itself was sent in the wrong size. Still trying to get t... Read More »
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Business's response - by Daniel R.on 9/8/2010
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Dear customer,
I would like to apologize to you for the way you order has been mishandled. I would like to assure that this has all changed. If you are still having trouble with your order please give me Daniel Ramirez. Office Manager, a call.... Read More »
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Review 6/11/2010
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One of the worst run businesses I have had the non-pleasure to work with. We ordered a canopy several months ago and received notice via email that our canopy had shipped, with an anticipated delivery date. The day came and went and still no canop... Read More »
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Business's response - by Daniel R.on 9/7/2010
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Dear Customer,
I would like to take this time to apologize to you for your recent experience with Ace Canopy. I would like to assure you that this is not the way we do business. I would like to extend to you a 10% discount on your future purcha... Read More »
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Complaint
Posted 5/14/2010
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1 Review
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0 Question
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378 Profile Views
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0 Answer
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Trustlinker since 05/14/10
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Mem, TN
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Review 5/14/2010
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This company LOOKS very professional and has an sophisticated marketing appearance. BUT WATCH OUT. Do not conduct any business with this company as they are bogus in touting to be the WORLDS LARGEST SUPPLIER. They are out of stock on one of the mo... Read More »
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Complaint
Posted 3/22/2010
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1 Review
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0 Question
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384 Profile Views
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0 Answer
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Trustlinker since 03/22/10
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Fair Oaks, CA
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Review 3/22/2010
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Ace Canopy / Tarps Plus has a terrible order page protocol and customer service, which I was unaware of because their webpage has the look of a reputable company. The first red flag came when they did provide an email confirmation receipt when the... Read More »
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Review
Posted 7/7/2009
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1 Review
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0 Question
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421 Profile Views
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0 Answer
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Trustlinker since 07/07/09
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Fishers Ferry, PA
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Review 7/7/2009
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We recently purchased a tarp from Tarps Plus on line. We did so because they offered a size in tarps that we were looking for and is hard to find. We had no problem placing the order, receiving confirmation of the order or receiving confirmation t... Read More »
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Complaint
Posted 2/5/2008
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1 Review
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0 Question
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362 Profile Views
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0 Answer
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Trustlinker since 02/05/08
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Review 2/5/2008
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Spend your Money Elsewhere!
1/4 Placed an order for a 10x10 enclosed canopy and my Credit Card was charged immediately.
No mention of item being out of stock on item order page. No mention of backorder in my order confirmation.
1/10 - Sen... Read More »
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