|
Business's response - by LeAnneJon 8/22/2011
|
|
We are truly sorry you have had such an experience. Our Merchant Agreement outlines the closure process which requires 30 day written notice when customers make their request. If we did not receive the written request, this could delay the closure day unexpectedly, causing additionally monthly charges to accrue. We do however send out email confirmations when the closure letter is received, letting you know that closure will occur within a few business days. If you sent your letter via certified mail or other "return receipt" method (i.e. Fed Ex), or you have a fax confirmation you may fax it to 818-936-0354 and the additional months' fees can be refunded to you. Be sure to include your merchant number with the fax for identification purposes. We thank you in advance for your assistance while resolving this matter.
|