Mo A.'s review of Origin PC Corporation

Origin PC Corporation

         
Customer Reviews & Ratings
Complaint Posted 8/21/2017
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Genesis experience
I have owned the unit for less than one year but have seldom used it. My first impressions were not that good because of the fit and finish. The carbon fiber panels do not fit right which makes it very difficult to install/remove. The top of the unit is a poor quality plastic that also does not fit right. In addition, the bottom carbon fiber panels are not fitting into the steel case properly. Lastly, I had an error message which I contacted the manufacture about. They sent me instructions on how to make the repair but I wished that QC would have caught the error. I have not contacted the manufacture regarding the panels because these are issues that cannot be corrected. They need to make a higher quality product especially for the price they charge.
 
 
Business's response - on 8/22/2017
Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank you for bringing your concerns to our attention. It is greatly appreciated. Customer feedback, both good and bad, is always important to us. It helps us improve future customer experiences. I attempted to look you up in our customer database and could not find you. I would appreciate if you could email me so that I can investigate and discuss your concerns with you. Please do not hesitate to contact me at Randolph_roy@originpc.com. I am more than happy to help.
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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