Review
Posted 10/2/2024
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1 Review
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Trustlinker since 10/02/24
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LEXINGTON, KY
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Amazing computer and buying process
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The whole buying experience with Origin is amazing. The options while building your computer are awesome. The communication from the company during the build process is crazy. The person communicating with me for my build took one day off and let... Read More »
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Complaint
Posted 8/18/2023
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1 Review
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Trustlinker since 08/18/23
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JUSTIN, TX
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Worse Shipping/Customer Service
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I had set up Dates when i would be home and even arranged dates that would be good to go ahead and ship the PC so that it would arrive when I got home or very close after. I spend right at 8500 for a set up arranged to be able to have the system s... Read More »
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Review
Posted 9/28/2022
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1 Review
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Trustlinker since 09/28/22
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EAST PRAIRIE, MO
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Best customer service experience in my life!
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This machine and the people who sold it to me are amazing. I've been wanting an Origin Gaming Laptop for over a year and every time I went to ask the million questions I had, customer service was always kind and patient with me. Now about the Lapt... Read More »
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Really bad experience again!
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Recently (Jan 2022) bought a 6K computer and it arrived working fine. After about three months the motherboard failed and after dealing with customer service for a time, they agreed that it was faulty and asked me to return the computer to have th... Read More »
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Business's response - on 6/6/2022
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We would like to thank the customer for bringing his concerns to our attention. After looking into the situation we see that technical support has reached out to you to resolve this issue. Read More »
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Review
Posted 4/10/2022
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1 Review
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Trustlinker since 04/10/22
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HOLLYWOOD, FL
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Hands down the best of the best
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OriginPC has the best customer service and experience around! They have met all my expectations and then some. I am truly happy with my PC and the service I was provided. Read More »
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Complaint
Posted 9/11/2021
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1 Review
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Trustlinker since 09/11/21
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POTWIN, KS
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Complaint
Posted 7/20/2021
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1 Review
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0 Question
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1 Profile View
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Trustlinker since 07/20/21
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GRAND JUNCTION, CO
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Given up.
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I’ve given up, I’m tired of asking. Three and a half month ago and counting I sent my pc back due to some equipment malfunction and have been very patience with Origin. At first I only called once the first month then upped it to twice the second... Read More »
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Complaint
Posted 7/9/2021
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1 Review
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0 Question
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1 Profile View
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Trustlinker since 07/09/21
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FRANKLIN, TN
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Computer arrived broken, all accessories missing
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As a developer and video editor I need a high-speed workstation, and Origin's L-Class Studio desktop was a great fit. Origin's focus on "great customer support" also appealed to me. I configured my L-Class Studio, entered my credit card info, and... Read More »
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Complaint
Posted 6/13/2021
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2 Reviews
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0 Question
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1 Profile View
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Trustlinker since 06/13/21
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KENMORE, WA
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Terrible Tech Support
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Purchased a custom PC for just over $4000.00 (plus tax), waited eagerly for it to arrive in May; only to have it unable to connect to the Internet. Called Tech Support and they had me update the drivers, did not work, then told me to ship the PC b... Read More »
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Extremely horrible company
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I Purchased a EON-17X FOR $5,831.51 And came defective this company is FIASCO and knowing that OriginPC is the same Floridian Owner of Alienware that now is part of Dell Computer Company. Read More »
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Business's response - on 12/31/2020
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We thank the customer for bring this to our attention. The ORIGIN PC support team and manager have reviewed his concerns and will be honoring his request to replace his unit. Read More »
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Complaint
Posted 12/16/2020
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1 Review
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0 Question
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Trustlinker since 12/16/20
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YUMA, AZ
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Terrible company, a bunch of liar
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Put in the order over a month ago. It finally got past them just taking my money and updating that the order is created. The next step should have been parts selection, but it skipped that and went to assembly. Only to sit there for days. now unde... Read More »
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Complaint
Posted 7/13/2020
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1 Review
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0 Question
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Trustlinker since 07/13/20
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CLERMONT, FL
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Don't Waste Time or Money
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Placed an order for my $8000 plus dollar system from Origin PC almost 8 weeks ago. It has been almost 2 weeks since my ship date. This company is great at giving excuses and poor on follow through and customer service. I called last Monday and com... Read More »
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Complaint
Posted 7/8/2020
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1 Review
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Trustlinker since 07/08/20
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CHARLOTTE, NC
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Horrible
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They missed the build ship date - Wouldn't commit to a new shipment date
Horrible customer support Read More »
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Review
Posted 6/24/2020
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1 Review
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Trustlinker since 06/24/20
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VANCOUVER, WA
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millennium pc order
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went through their order configuration, spent a lot of time spec'ing out exactly what I wanted and clicked buy. Took a little longer to get here than I'd like, but hey. Saved me the headache of building it myself and it just works. Software I aske... Read More »
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Subpar Tech Support
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I bought an Origin PC Genesis 3 years ago (March 2017). They come with a hot-swappable hard drive bay. Origin advertised LIFETIME TECH SUPPORT w/ free labor on repairs, buyer pays shipping and parts cost. A pretty good warranty program I thought a... Read More »
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Business's response - on 6/5/2020
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We thank Jeremy R. for sharing his experience. ORIGIN PC values all feedback and works hard to provide the best experience possible. Unfortunately, this was not the case when he reached out to our support team for help. Upon looking into his case,... Read More »
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My first and last experience with OriginPC
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I just canceled my order with OriginPC for EVO15-S. After 24 days of submitting the order, They are telling me they can give me an update next week about the shipping date when they start receiving inventory ... WTH !!! Almost a month later and th... Read More »
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Business's response - on 6/3/2020
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We thank Mr. Ariobarzan K. for sharing his experience. ORIGIN PC values all feedback and works hard to provide the best experience possible. Unfortunately, issues with suppliers have been challenging with the disruptions caused by the pandemic and... Read More »
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Not good so far
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Just received a EON 17 SLX, and it ran for about 8 hours total over 1.5 days. Blue screen crash, then the unit failed to power up again. Am shipping it back for repairs. Unreal. I understand that sometimes "things happen", but for $3600 I expect i... Read More »
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Business's response - on 1/15/2019
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We want to thank the customer for sharing his feedback and review of his experience with ORIGIN PC. We do work hard to provide a positive experience to every one of our customers and we regret that this has not been the case. It is not the ORIGIN... Read More »
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Worse than dell
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Their customer service boasts 24/7 life-time support. This is false. I don't recommend Origin anymore than I recommend dell. Their diagnostics for troubleshooting composes of 3 programs. When the results don't fit into their cookie-cutter solution... Read More »
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Business's response - on 2/28/2018
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My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I am happy that we have been able to speak and clear up your concerns. Your system issue was resolved. Please do not hesitate to call or contact me at Randolph_roy@origin... Read More »
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Not so great.
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Got my laptop in 2014, took a long time from when I ordered to when I actually received it. Worked awesome when I got it, but then I realized that the wireless card only had 2.4 GHz (which was not shown when I built it), so I had them upgrade the... Read More »
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Business's response - on 12/20/2017
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Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank Ms. Jennifer for sharing your comments. We regret that your experience has been less than positive. ORIGIN PC is always working to improve the cust... Read More »
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Genesis experience
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I have owned the unit for less than one year but have seldom used it. My first impressions were not that good because of the fit and finish. The carbon fiber panels do not fit right which makes it very difficult to install/remove. The top of the u... Read More »
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Business's response - on 8/22/2017
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Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank you for bringing your concerns to our attention. It is greatly appreciated. Customer feedback, both good and bad, is always important to us. It hel... Read More »
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