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Review 2/10/2010
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i put a complaint and my complaint was rejected!
I had gone to Smile Care because the right bottom side of my teeth was hurting. When I went there the specialist examine my mouth and said that there was no problem on my teeth but the that they had found that my gums were really bad (especially on the left side not so much on the right) and that I needed deep cleaning and some kind of medicine in side my gums, also that I had some cavities and needed some crowns. So I had told them that I just want the right side done first because that was were my teeth were hurting. Before I left when I was trying to pay the dentist lady had told me “hold on don’t forget your package come back around so I can show you how to use it.” I was confused because I wasn’t aware that my procedure had included a tooth brush. The lady finished explaining to me how to use it, so I went home thinking the toothbrush was free because they never mention a price to me they just told me how to use it. The next day I decided to go to another dentist and ask how much would they would charge me for what smile care was offering me; as I showed them the bill they came across the tooth brush and showed me that I had bought a tooth brush. I was not aware at all of these charges, if I were of known how much the tooth brush would of cost I would of never gotten it. Also they made a free examination on my teeth only checked the left side because they didn’t want to move my right side gums because of the medicine. When they gave me the results they said, my gums are not bad for a deep cleaning I just need to floss more often, and that I don’t need so many crowns as smile care had told me. I will never recommend smile care.
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