Complaint
Posted 3/20/2019
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1 Review
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0 Question
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0 Answer
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Trustlinker since 03/20/19
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ROYSE CITY, TX
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Scam Company - Order never received and no refund
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Ordered a single diamond stud earring on 30 December 2018. Received the wrong product on 14 Jan 2019. I got an immediate response from David S who said he would send a return label. I never received the label. I contacted the company and David S s... Read More »
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Complaint
Posted 12/20/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/20/18
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LAYTON, UT
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Order Never Received
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I placed an order for diamond stud earrings on 11-27-18, with the shipping method showing 3-5 days. Not being sure of whether this was the date the earrings would be shipped versus received, I gave the benefit of the doubt and waited 5 business da... Read More »
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Complaint
Posted 1/17/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/17/18
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FORT MYERS, FL
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Complaint
Posted 1/22/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/22/17
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PALMDALE, CA
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Confused
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Extremely confusing website. I purchased a 0.25 carat pair of diamond stud earrings. I thought I was buying a total carat weight of 0.50 since each are 0.25 carats but apparently that isn't the case. Took longer than expected to arrive. Read More »
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Review
Posted 11/18/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/18/15
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SANTA MONICA, CA
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Review
Posted 10/4/2015
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2 Reviews
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/18/14
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Great Earrings!
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I have been looking for a perfect pair of diamond earrings to go with a dress that I just bought for a fancy event. I looked around at a few stores and couldn't really find what I was looking for. Diamond Studs Wholesale Inc. had just what I was l... Read More »
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Complaint
Posted 4/29/2015
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 04/29/15
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ESCONDIDO, CA
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Purchased 2 Diamond Rings
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Try to stay away from this company! Read the below and think twice before involve yourself into it!
Awful experience:
- Had issues to receive order, shipped with a different carrier (2 weeks later, wrong shipping reference provided, took 6 weeks t... Read More »
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Complaint
Posted 12/16/2014
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 12/16/14
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ROSWELL, GA
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Review
Posted 6/9/2014
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1 Review
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0 Question
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2 Profile Views
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0 Answer
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Trustlinker since 06/09/14
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DEL MAR, CA
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Recent experience with an engagement ring
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After a lot of research on the subject of diamonds on the internet and with a few friends in the business of jewelry, it recently became my time to purchase an engagement ring for my girlfriend. At least eight or more e-mails or more were sent bet... Read More »
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Complaint
Posted 1/3/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/03/14
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Quality
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I received some princess cut earrings and I have never been satisfied with the quality. I compared them to other 1 carat earrings in the store and mine appear to be the size of a 1/2 carat. They have always looked dull. I would like to have anothe... Read More »
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Complaint
Posted 12/26/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/26/13
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ZERO PHONE SUPPORT!
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Overall I'm ok with the quality of the stones. When looking at it closely they have small black specks but not too noticeable from far. Looks like pepper honestly. What urks me is the lack of phone support. You guys really need to get more operato... Read More »
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Review
Posted 12/25/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/25/13
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Very professional and great service.
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I purchased Diamond earrings for my wife. When I received them they looked great, exactly what I was looking for my wife was thinking a different direction so I emailed them to request a return RMA. I tried calling first and like the other review... Read More »
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Long hold times!
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sat on hold for 12 minutes...get it together Read More »
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Business's response - by David S.on 12/24/2013
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First, the order was for $969 and his appraisal shows $1789 so the value is not in question here. Clearly he paid HALF of what the retail cost of these stones are, regardless of the jewelers opinion on the color / clarity.
I understand people lik... Read More »
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AWFUL in EVERY aspect - "Jim R." is a JOKE!!
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#1 worst online retailer ive EVER dealt w in my life...swear. I never write review for anything....every 1 Rating is Exactly correct. NO CUSTOMER SERVICE AT ALL!!! 25 MINUTE WAIT TIMES TO BE HUNG UP ON EVERY SINGLE TIME....3 DIFFERENT TIMES. "... Read More »
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Business's response - by David S.on 12/24/2013
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Shaun, During the holidays we are extremely busy and have hundreds of calls a day. I apologize you were not able to reach someone over the phone but we have email representatives working almost 18 hours a day to get to all emails within 2-3 hours.... Read More »
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Review
Posted 12/17/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/17/13
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Houston, TX
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Wonderful Surprise
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Despite a bit of a hick-up with the delivery.. Not a fan of using USPS. But when I got the earrings I was so pleased. I had made a long search of what to buy. My cousin who worked in a gem lab said on a smaller diamond go for color over clarity. I... Read More »
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Review
Posted 12/10/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/10/13
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Amazing
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I was truly amazed at the quality, variety, price and ease of order of ordering my D, FL studs. I will always purchase my diamonds from DSW. Read More »
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Worst Customer Experience Ever...
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Let me start by saying...I have never written a bad review for any company I have tried to order from online. I realize sometimes things happen and mistakes made but "Diamondstudswholesale" is the WORST hands down!!! I have never talked... Read More »
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Business's response - by David S.on 12/6/2013
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Paul, I apologize for this experience. We've sent you an email regarding your order and how we are not able to fulfill it. Since you're placing an international order, we can't accept a credit card as a method of payment. We only accept bank trans... Read More »
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Review
Posted 9/4/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/04/13
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I hope I wasn't fooled!
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I hope I wasn't fooled! Part 2... I went to see David on Wednesday (8-21-13) and he explained the source of their diamond supply (as explained below by a previous poster). I'm very familar with traditional diamonds and as such found what I was loo... Read More »
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Business's response - by David S.on 9/5/2013
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We do not have a customer by this name. We are looking into this person and who they made a purchase from. Read More »
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