Review
Posted 7/10/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 07/10/17
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Feucht, 2
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Excellent customer service
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Great customer service experience. Had an issue with an order and Julia R. was extremely helpful in remedying. She was able to resolve the problem quickly and effectively. Overall had a great experience and will absolutely continue business due to... Read More »
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Complaint
Posted 8/21/2014
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 08/21/14
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TUCSON, AZ
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Rain causes the product to stain and smell
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I needed five columns for the front porch of the house we were building. We considered stone, concrete, and wood. I came across pacificcolumns.com on the web. They sell a fiberglass/resin column that looks like stone/concrete. I spoke to them on t... Read More »
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Absolute WORST customer Service
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Purchased Columns for a job and had them shipped to our office a crate arrive and our receptionist signed for it.. We later opened the crate and then all the boxes to find that we had a damaged column, we called them to let them know.... they offe... Read More »
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Business's response - by DanielMon 6/5/2013
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Hi Pamela,
Thank you for letting me know about your experience. We do everything possible to make sure our customers have the best column experience possible. What is your order number? I will look into the issue.
Did you not receive an order... Read More »
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Complaint
Posted 10/11/2011
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1 Review
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0 Question
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42 Profile Views
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0 Answer
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Trustlinker since 10/11/11
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Review 10/11/2011
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Do not use this company if you have any reasonable expectations of on time arrival! We have ordered from them in the past with fine results. We ordered the first week in Sept with a stated 10-12 day time production/delivery. For weeks we were give... Read More »
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Complaint
Posted 8/8/2011
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1 Review
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0 Question
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33 Profile Views
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0 Answer
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Trustlinker since 08/08/11
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Review 8/8/2011
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We had ordered a columns from this company, they sent us wrong and refused to send us refund. Trying to charge us restocking fee of 20% out of $ 6,000 order. We are about to take them to Small Claim Court or get the lawyer to fight them. The colum... Read More »
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Complaint
Posted 8/6/2011
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1 Review
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0 Question
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36 Profile Views
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0 Answer
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Trustlinker since 08/06/11
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Review 8/6/2011
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Had a horrendous experience with this company. They sent the wrong color shutters and then were totally unhelpful. Finally got the right color but delayed. Then they sent a third set that I never ordered and when I called about it, they couldn't e... Read More »
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Complaint
Posted 11/16/2010
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1 Review
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0 Question
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37 Profile Views
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0 Answer
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Trustlinker since 11/16/10
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Review 11/16/2010
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Very BAD company. Called in & told them what we wanted, they sent out totally different columns. Talked to customer service, never got an apology and acted like it was our fault. Would not refund and wanted restocking fee plus shipping back. Sendi... Read More »
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Complaint
Posted 9/28/2010
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1 Review
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0 Question
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47 Profile Views
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0 Answer
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Trustlinker since 09/28/10
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Review 9/28/2010
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Wrong Product and Hard Time Getting Refund
My wife and bought columns and capitals from Pacific and they sent the wrong sizes and when we tried to get them returned and exchanged, they gave us a hard time and acted like it was our problem, then w... Read More »
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