10/29/2010 10:44 AM (PST)

Matt,

I linked the BBB report for LA Fitness company. This company does not have individual reports for each location but you may view their full report by clicking View BBB Report above.

10/29/2010 10:47 AM (PST)

Hi Matt,

The BBB processes complaints for all locations at just one BBB, so I couldn't tell you about customer experiences with only that location. I can give you a reliability report though on the company as a whole. Complainants allege a variety of customer service, and billing disputes, which are typical in number and nature for this industry. Some customers complain they experience difficulty contacting the company to report problems or address billing issues such as credit card errors, or obtain information on cancellation procedures.The company generally responds to complaints by issuing refunds, canceling memberships, and clarifying billing disputes. Further, the company explaining the majority of complaints concerning contract disputes occur when customers fail to read and follow contract stipulations. They also have 22 TrustLink reviews you can check out.

You can access the full report above by clicking on "View BBB Report" and the TL reviews by clicking on "View Reviews.